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Common Questions

Q: What is it?

A: ClinicWeb is an affordable, fully integrated software system specifically designed for the addictions treatment industry. It is web-based, totally secure, and easily incorporated into the systems management of both large or small methadone clinics.

Q: How long has in been in existence and who is using it?

A: Development of ClinicWeb began in 1999. It was first used at Montgomery Recovery Services, Inc. In Rockville, Maryland. Today, clinics in Maryland, Texas and Utah have integrated ClinicWeb into their daily operations.

Q: What, specifically, can ClinicWeb handle?

A: ClinicWeb can track your client base, client histories and profiles, demographics, dosages, absences, financial histories, and all aspects of your clinic’s record-keeping. And that’s just for starters. ClinicWeb can also handle regularly scheduled events such as annual TB testing and randomly scheduled events such as urinalysis.

Q: Won’t setting up ClinicWeb disturb my clinic’s operations?

A: No. ClinicWeb is easy to set up and easy to maintain. We will train you and your staff, and we provide round-the-clock technical support.

Q: Do I need special hardware or software?

A: No. You can run ClinicWeb on either your server or ours. ClinicWeb makes use of proven Microsoft technologies, aand will run on any workstation using Internet Explorer 5.0 or higher on a monitor with a resolution of 1024 x 768 or higher.

Q: Is it secure?

A: Totally. Using Secure Sockets Layer (SSL), all ClinicWeb data transmitted over the Internet is encrypted with 128-bit encryption technology. In other words, the only persons who can read the information are authorized individuals who log on with a password. The database itself is secure and password protected. The information on remotely hosted servers is physically secure at our data center. The data is backed up daily by tape and surveillance cameras monitor the location twenty-four hours a day, seven days a week.

Q: Can I customize ClinicWeb to meet my clinic’s needs?

A: Yes. Our staff can customize applications designed specifically for you, or you can use the extensive built-in capabilities of the software to design application features that meet your needs. ClinicWeb also has many user customizable features. Your clinic’s system administrator can modify both drop down menu items and a dynamic security matrix.

Q: How much does it cost?

A: A lot less than you’d think. Costs are scalable, but the basic package can be had for the price of a workstation.

Q: How long would it take to set up?

A: Treatment Software Solutions staff will conduct a survey of your facility’s needs and determine the level of customization you want and what type of hardware you need. Once we have determined your exact requirements, implementation and installation can be completed in two to four weeks.

Q: Isn’t ClinicWeb designed for larger operations than mine?

A: No. No matter how small or large your clinic, ClinicWeb will save you time and money, and allow you to better serve your clients, staff and administrators.
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